Layla Haddad
User Experience & Support Writer
Covering sweepstakes & online gaming since 2021
“You find out how good a casino is the first time something goes wrong.”
Layla covers the parts of a platform you only notice when they fail: how long sign-up and verification take, whether the app holds up under real use, and how quickly support answers a genuine problem. She has tested gaming products from the user's side since 2021.
She opens a support ticket on every site we review — a lost bonus, a stuck redemption, a KYC question — and times the response, so our scores reflect the help you'll actually get, not the promise on the contact page.
Her support-response times and mobile notes feed directly into the User Experience and Customer Support parts of a casino's score.
Areas of expertise
Customer supportSign-up & KYC UXMobile testing
Every review Layla publishes is scored with our six-category methodology and fact-checked by a second editor before it goes live. Affiliate commissions never influence a score — see our editorial independence policy.